Account Deletion

You can request deletion of your account directly from the app:

1. Sign in to your PakFiler account.
2. Open Dashboard → My Profile.
3. Scroll to the Delete account section.
4. Type DELETE to confirm and submit your request.

If you cannot access the app, email us at support@pakfiler.com from the email address registered to your account, and we will process the request on your behalf.

When you request deletion, your account is immediately scheduled for deletion and you are signed out. For the next 7 days, you can sign in again to cancel the request and fully reactivate your account.

After the 7-day window ends, sign-in is permanently disabled and the account is treated as deleted.

Deleted on request:

• Account profile (name, email, mobile, CNIC, address, occupation, date of birth)
• FBR / IRIS credentials (PIN, password, NTN)
• Tax filing drafts and uploaded documents
• Push notification tokens and chat history

Retained for legal and regulatory compliance:

• Submitted tax returns, payment records, and invoices — retained for up to 6 years as required by Pakistan tax law (Income Tax Ordinance, 2001).
• Anonymized audit logs required for fraud prevention.

Retained records are not used to identify you personally beyond the legal obligation period and are securely deleted afterward.