Refund Policy

PakFiler (Pvt) Ltd ("PakFiler", "we", "our", or "us") operates an online tax preparation and filing platform through the website pakfiler.com and the PakFiler Mobile Application distributed via the Google Play Store. The fees you pay support our premium software automation, specialized data compilation engine, professional review by qualified tax practitioners, and the secure filing infrastructure that interacts directly with the Federal Board of Revenue (FBR) systems.

This Refund Policy sets out the limited circumstances in which a refund may be requested at the sole discretion of the company, if it meets the criteria, the eligibility window, the processing timeline, and the contact channel for refund requests.

All fees paid are strictly non-refundable once service processing has commenced or the application has been submitted. No refunds will be issued for client cancellations, failure to supply required documentation, rejected filings due to inaccurate client-provided data, or dissatisfaction with official tax liabilities, refunds, or regulatory outcomes.

Government fees, FBR challan amounts, and third-party charges (where applicable) are always non-refundable, as these are paid directly to the relevant authority or service.

Users may request a full refund only if a written request is sent to legal@pakfiler.com / support@pakfiler.com within 24 hours of payment, provided that no data validation, professional review, or calculation processes have been initiated on the user's tax profile during that window.

Requests made after the 24-hour window, or where any of the above processes have already begun, do not qualify under this clause and will be assessed under Section 2 above.

Approved refunds are processed back to the original payment source - including AbhiPay, credit or debit cards, and supported mobile wallets - within 7 to 10 business days from the date of approval. Final crediting to your account is subject to the terms, settlement cycles, and processing times of the relevant third-party payment gateway, card network, or wallet provider, over which PakFiler has no control.

PakFiler does not issue refunds to alternate accounts, cash, or bank transfers outside of the original payment rail used at checkout.

To submit an eligible refund request, email legal@pakfiler.com / support@pakfiler.com from your registered email address with the following:

• Registered email address on your PakFiler account
• CNIC used during registration
• Transaction reference / order ID and payment date
• Reason for the refund request

Our team will acknowledge your request within 2 business days and communicate the outcome within 5 business days of the acknowledgement.

This Refund Policy is governed by the laws of the Islamic Republic of Pakistan. Any dispute arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of Lahore, Punjab.

Please also review our Terms of Service, Privacy Policy, and Account Deletion pages.